Orange gives you all day all night to share your experiences and love this Easter and beyond. For only Ksh.20, talk and SMS all day and night + get Xcell daily internet. All these would otherwise cost you Ksh.70 but it is now going for only Ksh.20. Dial *20# to subscribe to this now permanent bundle.

See other bundles below.

Data Bundle
Bundle Cost
Validity period
20MB Ksh. 20 7days
50MB Ksh. 50 90days
100MB Ksh.100 90days
400MB Ksh. 250 90days
1GB Ksh. 500 90days
2GB Ksh. 1,000 90days
5GB Ksh. 2,000 90days
Xcell my internet bundles


Subscribers can choose their preferred offer by dialing #123#, select option 2 for bundles and following the commands.
Alternatively, you can use the following shortcut Orange short-codes:

Data Bundle
Bundle Cost
50MB *123*350#
100MB *123*3100#
500MB *123*3500#
1GB *123*31000#

A confirmation on your subscription to your preferred Mobile internet bundle will be sent

Prepaid Offers Price (Kshs) Validity(days) FUP CAP
1 XCELL Daily 50 1 200 MB 200 MB
2 XCELL Weekly 249 7 1 GB 1 GB
3 XCELL Monthly 990 30 3 GB 3 GB

Top up

  • Buy XCELL (Daily, Weekly or Monthly) through USSD #123#
  • Browse and receive notification the FUP usage (80%, 95% and 100%)
  • To check balance (Send SMS with the word ‘Balance’ to 131). Daily XCELL is automatically renewed after 24 hours.
  • Air time is deducted automatically based on the selected offer.
  • Terminate – offer automatically terminates upon validity expiry for weekly/monthly or exhaustion of airtime for daily Unlimited.
  • Unsubscribe using USSD via #123# for daily unlimited.

Benefits to customers

  • Faster speeds on a wireless connection.
  • Lower costs for data usage

Fair Usage Policy (FUP)

  • The time based bundles will be subject to the FUP & CAP allocation.
  • Fair Usage Policy is used to ensure quality of service to all Orange customers. It reduces speed once a user hits a certain amount of download and maintains this speed until the end of the validity period of the offer.
  • Even after FUP, you can still enjoy Internet access. After reaching the FUP limit, customer will be able to continue downloading at reduced speeds of 128kbps until the cap limit is reached.
  • Any bandwidth consumed beyond the cap limits will be billed at PAYG rates of KSh4/MB, unless the preferred subscription is renewed.
  • The FUP limits are 200MB for the daily bundle, 1GB for the weekly bundle and 3GB for the monthly bundle.
  • CAP limit after FUP is 200MB for the daily bundle, 1GB for the weekly bundle and 3GB for the monthly bundle.

This offer will give new and existing Orange Mobile pre-paid customers a variety of bundles.

The bundles on this offer will be grouped as follows:

Data

  • Data bundles
  • Pay as you go

The offers will be available to Orange Mobile pre-paid customers.
A customer will subscribe to the offers by dialing #123#. This short code will open up to a USSD menu that will have various options for various bundle purchases and un-subscription to the bundle.
All subscription and un-subscription commands will have a short cut USSD string to access the specific offer.

If a customer purchases various volume bundles, these bundles will accumulate but the validity of the accumulated volume bundles will take up the validity of the last purchased volume bundle.

1. Conditions of offer subscription

Subscription

  • The customer must have an active Orange Mobile pre paid line.
  • Customer must have sufficient airtime in their main account to subscribe for their selected bundle option.
  • A customer should use the provided subscription option. Customer care can subscribe a customer who requests the option as long as they have sufficient airtime.
  • Subscription will be via the USSD #123# and the shortcut USSD strings to be provided.
  • If a customer purchases various IEW volume bundles, these bundles will accumulate but the validity of the accumulated IEW volume bundles will take up the validity of the last purchased IEW volume bundle.

2. Terms and conditions

  • To subscribe for the offers, the customer’s line will need to be active (as per the current customer lifecycle).
  • A subscriber will be able to subscribe using credit from pin based and pin less top up e.g. Orange money.
  • The customer will not be charged for any failed purchases.
  • Bonus Airtime cannot be used to subscribe to bundle offers.
  • Rates include all applicable taxes.
  • Billing for data is in 10KB stepping and rounded upwards.
  • A subscriber on other offers dissimilar to these offers will be able to subscribe to this offer, unless there is a stated conflict of the offers.
  • Bundle content is non-transferable.
  • These terms and conditions are in addition to the Orange Mobile pre-paid terms and conditions and General Terms and conditions for Orange Data Services.

Notifications

The following notifications will be sent instantly to bundle customers upon subscription or renewal:

  • Notification upon successful or unsuccessful subscription via USSD.
  • Error notifications – via USSD and SMS depending on the notification.
  • If the customer does not have sufficient airtime at the time of subscription, they will receive a notification.
  • Notification when bundle has expired and 3 days after, if the customer does not subscribe to any offer after.

Balance Check

A customer will be able to check their bundle balance and validity via the following methods:

  • Dial *131#
  • Send and sms with 131 to 131
  • As an option on #123# under “My Account option”

Conditions after termination, expiry and exhaustion of bundle content

  • All chargeable activity not included in the bundle or after bundle exhaustion will be as per the standard pre-paid Orange Mobile pay-as-you-go rates.
  • After bundle validity expiry, the customer will resume to the standard pre-paid pay as you go rates. If the customer had any Mb left, this can be accessed by buying any other bundle within 30 days after the initial bundle validity expiry.

Q1. How do I subscribe to Xcell Internet?

A1. On your mobile phone, dial #123#,select Internet bundles->Xcell Internet offers->Xcell Daily/Xcell Weekly/Xcell Monthly->Confirm

Q2. I tried to buy the Xcell Daily on the modem and was not successful.Why is this not possible?

A2. The Xcell Daily is not available for modems.

Q3. Can I buy another Data bundle e.g. 50MB before end of validity period?

A3. Yes,you can buy another data bundle and the bundle will become ready for use after the end of the validity period of the Xcell offer, You can also choose to purchase any other Xcell offer of lower, equal or higher plan e.g. From Xcell daily to Xcell Weekly or Monthly, or from Xcell weekly to Xcell Daily or Xcell Monthly, or From Xcell Monthly to Xcell Weekly or Xcell Daily and the new Xcell subscription will take effect immediately.Also,the new validity period of the Xcell offer subscribed to will take effect immediately.

Q4. What happens when the validity period of my Xcell offer subscription expires?

A4. For the Xcell Daily offer, it will automatically resubscribe after 24Hours.For the Xcell Weekly and Xcell Monthly,you will be able to access internet at a Pay As You Go rate of KSh4 per MB after 7days and 30days respectively.

Q5. I purchased my Xcell Weekly offer on Thursday at 11am.When will this offer expire?

A5. Your offer will expire next week on Thursday at 10.59am,exactly seven days later.

Q6. What is the Fair Usage Policy Limit?

A6. This is a bandwidth restriction that is designed to ensure that there is equal good quality internet access for all internet users.

Q7. What are the Fair Usage Policy Limits of the various Xcell offers available for mobile phone users?

A7. Fair Usage Policy limits differ depending on the offer that you have subscribed to.Xcell Daily has FUP limit of 200MB,after this limit, you can consume a further 200MB at reduced speeds of 128kbps after which further browsing is charged at Ksh4 per MB.Xcell Weekly has a FUP limit of 1GB,after this limit, you can consume a further 1GB at reduced speeds of 128Kbps after which further browsing is charged at Ksh4 per MB. Xcell Monthly has a FUP limit of 3GB,afterwards you can consume a further 3GB at reduced speeds of 128Kbps after which further internet access is charged at a flat rate of Ksh4 per MB.

Q8. How do I unsubscribe to my Xcell Daily subscription in my mobile phone?

A8. On your mobile phone, dial #123#->Select 2 for Internet Bundles->Select 1 for Xcell Daily->Select 2 to Unsubscribe->Select 1 to confirm Unsubscription.

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