Simplicity changes with Orange

myOrange App is a mobile self-care application that offers a personalized account management experience for Orange Kenya mobile customers. It is a graphical representation of the #123# menu and features.

The app is compatible with android OS 2.2 and later versions and requires a data connection to access.

It allows customers to:

  • Check your credit balance.
  • Recharge their account or account of their friend.
  • Manage Orange services subscriptions.
  • Stay updated with the latest promotions, offers and services.
  • View loyalty status and rewards.
  • Access FAQs.
  • Find Orange shops using the GPS feature.

  • Faster subscription to Orange offers and services.
  • Monitor your usage.
  • Manage your Orange account easily and faster.
  • Access other value added services.
Terms and Conditions:

  • The app works on android phones only.
  • Orange Prepaid and Postpaid hybrid customers who are topping up their lines will be able to use full features of the app.
  • Orange postpaid customers will not be able to check balance, top up, subscribe to bundles, offers and services.
  • The app is zero rated except when using the shop locator which uses the GPS features.

No, currently the app is supported by Android OS.
Yes, you can use the app over Wi-Fi enabled phone.
No,the app can only be used be Orange subscribers.
Using the app is free. Normal data charges apply when using the shop locator which uses GPS.

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