It is a Value-added service to your business that allows clients or customers to make “free” telephone calls to you chargeable to the called Company’s 0800 free phone account. i.e. 0800 221 XXXX
- Incoming calls can be forwarded to any specified numbers whenever the main line is busy or not answering.
- This ensures that customer calls reach you and are attended to.
- You can choose to block incoming calls from specific districts or provinces.This helps you target your efforts to a particular geographical market segment.Callers may first listen to a voice menu that guides them in selecting the department or section they would want to be connected for assistance.
- PIN access. Free phone Callers may be limited to a particular market segment. You would therefore give the free phone number a universal PIN to your corporate clients, dealers, distributors etc.
A newspaper company can give the free phone number and PIN access only to field news reporters to file in reports free.
A bank may use this for only corporate or targeted segment to enhance service provision.
- call distribution – Resource manager.Calls may be distributed by percentage quotas in line along other manpower resource distribution to enhance efficiency.
- Call Routing by Department and time.Customers calls can be routed by time
- Improves and strengthens your customer service.
- Gives you nationwide and global marketing advantage.
- 24 hour Customer Service.
- Brings you customer closer by giving fast efficient customer service.