1) Are all phone cables are intact/connected to the headset?
2) Are all recent bills fully paid? If not, kindly make required payments as soon as possible
If 1 and 2 are Ok, Call Corporate Customer Care for assistance
2) Is the cable from the DTU to the router firmly connected? Confirm all cables are connected to their respective ports
3) Is the cable from the router towards the customer LAN connected?
If 1, 2 and 3 above are Ok, Contact Corporate Customer Care providing the following details;
a. Your circuit ID e.g. JMN000436
b. Your contact details –email and phone number
c. Symptoms of the fault? I.e. site completely down? Some services working but other not working.
d. What date/time in GMT did the fault occur? When did you first observe a problem?
e. Indicate whether this is this the first time the problem has occurred in the recent past (last one week)? If not, when was the last time and what is the frequency of problem occurrence?
When unable to make/receive calls, Contact Corporate Customer Care providing the following details;
a. Number of network bars your phone/device has
b. When did you first observe the problem? Date/time in GMT
c. Error message displayed attempting to make calls e.g. call ended