You need a PC with
- CD-Rom drive : Orange need this to configure your computer with the Livebox
- Windows Vista, Windows XP, Windows 2000 or Apple Mac OS X: To find out what you've got, go to "My Computer" and "View System Information". Any version of Windows after 98 including XP is fine.
- Ethernet port or USB port or WiFi card
You'll need an Ethernet port to have an internet cabled access and you'll need a USB port or a Wifi card to have a wireless access
Not sure if you have one Ethernet port or USB port?
Check the back of your computer for this symbol
Not sure if you have a wifi card?
Go to "Control Panel" and "Network connections". If you have a Wireless Network connection it's fine
Yes, the installation team will give you a "welcome pack" to help you to do this.
Yes, it uses authentication encryption and filtering functions to make it very secure. So much so that many big compagnies now use only WIFI.
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connect the power supply to the base of the livebox and plug it into the mains supply, then switch it on. |
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attach the RJ-11 cable to the socket directly next to the power supply. |
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take the other end of the RJ-11 and connect it into the smaller square socket on one of the filters |
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next plug the filter into a nearby telephone socket |
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connect the attached Ethernet (RJ-45) lead to the red port on the side of the livebox. |
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connect the other end of the RJ-45 lead in the back of your computer |
data card questions
In order to provide the best possible service, Orange only offer selected data cards that work well with the Orange network.
pricing and billing questions
30 days from when you activated your recharge card.
Your bill will be mailed on 5th day of every month and emailed to you at the same time.
There are three packages that offer different Internet connectivity speeds for a monthly fee.
A deposit is required and will be returned to you when your connection is cancelled.
service questions
These are messages that you can send using your Orange broadband, a set number are included free in your package.
These allow parents and employers to control which websites can be accessed
Broadband offers three alternative packages with increasing speed. No other internet service provider offers speeds similar to Orange.
No, Like for any Internet access the speed changed depending on the bandwidth available on the server you are downloading information from and the number of people connected on the ISP network. The speed stated is a maximum speed.
You can chose your username. The Orange shop will give you a password to access to your new mailbox.
activation,changes and cancelation questions
Visit an Orange Shop to buy the service.
It will take Orange one day to check you can receive the service. You will then need to visit an Orange shop to pay for the service. Orange will schedule the installation within two days from the payment providing you can provide access.
Yes you can. Please visit one of our shops.
Please visit an Orange shop to check if Orange can offer broadband in your new location.
You can cancel at any time by writing to Orange or by filling in a form at any of our shops.
